Our People

The faces of Elite

Photo of Philip DaSilva

Philip Da Silva - Chief Executive

  • Philip joined Elite in 2008 to improve operational performance and expedite the release of new technology.
  • He has over 25 years' business experience, including 15 years in Board level leadership roles, within the insurance, financial services and travel industries.
  • Philip is passionate about delivering excellence in customer service and exceeding client expectations.
Photo of Clive Rolfe

Clive Rolfe - Accident Management Director

  • Joining Elite Incident Management Ltd in 2001, Clive Rolfe brings over 40 years’ experience in the motor industry to Elite.
  • At Elite Clive oversees the delivery of high quality service to all Elite customers.
  • His technical and industry expertise ensures a broad understanding of customer needs, which enhances Elite’s offer and, with Elite’s dedicated team, delivers outstanding customer savings.
Photo of Julian Welch

Julian Welch - Sales Director

  • Joining Elite in 2009, Julian brings a wealth of experience within the insurance and general automotive sector.
  • Julian's industry experience and qualifications have resulted in major wins for Elite's sales department.
  • He understands that working with our clients to deliver the highest standards of customer service is essential and will continue to build on our success and develop our business relationships.
Photo of Ken Lane

Ken Lane - Head of Business Development

  • Ken joined us in 2009 and has over 40 years of experience in the motor industry.
  • He previously worked with the Perry Group in a number of senior positions, including Managing Director of Nationwide Crash Repair Centres.
  • Ken brings a wealth of industry experience and is driving the business ahead to deliver excellent customer benefits.
Photo of Jon Crawley

Jon Crawley - Claims Manager

  • Jon has 11 years experience within the Insurance & Financial Services sectors with over 9 years in senior management / leadership roles.
  • Jon is responsible for the delivery of day to day operations within the Claims Team, and provides technical claims expertise to ensure all areas of the business are compliant with industry regulation and best practice.
Photo of Andy Palmer

Andy Palmer - Operations Director

  • Andy joined us in 2010 and has over 14 years experience in the insurance industry, the last 11 years in a variety of senior operational managerial/leadership roles.
  • Andy is responsible for the delivery of day to day operations working closely with clients, teams and suppliers to ensure a seamless end to end outstanding experience for our customers.