our business is about putting your business first.

Elite Incident Management has been providing first class integrated Accident Management services for more than 14 years, managing over 1 million claims and providing consistently excellent service to top clients such as Salvation Army, Britvic, KGM, Fortis and AIG.

Elite manage every incident end to end from the initial call to providing recovery, repair, third party intervention, claims handling, insurance company queries, assessors, engineering and salvage.

Our philosophy of continually investing in the business and the people within it means we have one of the highest staff retention rates in the industry. Whenever you contact Elite Incident Management you will always speak to a trained and qualified advisor in our UK based Service Centre. Our advisors will re-assure distressed drivers and check they are safe while organising immediate assistance, recovery and replacement vehicles to get back on the road.

Elite utilises advanced web based technologies to enable our fleet clients to track their own claims and vehicle repair progress online, 24 hours a day. We believe technology is key to enabling greater business efficiency, but does not replace the importance of providing a personal service to every individual.

Elite Incident Management can work with any type of vehicle and are specialists in providing uninsured loss recovery and bespoke services.