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Group Business Areas » Elite Incident Management » CLAIMS HANDLING

with just one call, we ' ll handle everything

Elite provides a full claims handling service from initial claim notification, through the management of the repair process to the final claim settlement. Our claims service also covers accidental damage claims, vehicle recovery, third party and personal injury claims.

Our pro-active approach and extensive network of repairers, engineers, negotiators and advisors allows claims to be processed quickly whilst controlling and minimising costs throughout the entire process.

Elite boasts the highest staff retention rates in the industry and is dedicated to continually investing in our people through education and training to offer a consistently high standard of service and care.

Our UK based call centre operates 24 hours a day with all calls dealt with by trained and knowledgeable advisors so you will always speak to a person not a machine.

Elite uses integrated systems to manage the whole claims process, which speeds up the entire process and avoids re-keying to ensure accuracy and efficiency at every stage of the claim.

 

  Regulated by the Ministry of Justice in respect of regulated claims management activities
  Elite's registration is recorded on the web site www.claimsregulation.gov.uk
  Claims Management Regulation Number: CRM3755