First Notification of Loss
Getting it right from the start
- Service centre staff assess liability from the outset.
- Customers are kept informed of progress of recovery and repair by SMS text.
- Clients can view incidents via an interactive on-line portal.
- Systems can be customised to allow collection of client specific information at FNOL, and deployment to client specific networks.
- The selection of the right repairer for the job is a vital part of the service centre's work (CLA - Capability, Location & Availability), and is driven by automated selection process.
- We route calls to specialist staff, e.g. High Net worth advisors, Motorcycle, HGV & other vehicle specialists.