Elite Network News
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Monday, November 14, 2011 - Elite Incident Management Achieves ISO 9001 Registration
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- Brighton based provider of incident management services to the motor insurance industry, Elite Incident Management Limited has achieved the internationally recognised ISO9001, establishing it as one of the leaders in its field.
This independent assessment was conducted by the leading Certification Body, the British Assessment Bureau and demonstrates Elite Incident Management Limited commitment to customer service and quality in delivery.
Elite Incident Management Limited has now earned the right to display the coveted British Assessment Bureau ISO 9001 certification mark to demonstrate its conformance to the standard.
ISO 9001 was first introduced in 1987 and requires organisations to demonstrate that they do what they say they do and that they have a quality management system in place to ensure consistency and improvement; leading to high levels of performance and customer satisfaction. Certified organisations are committed to continuous improvement and are assessed annually to ensure progress is being maintained.
Elite Incident Management Limited Chief Executive, Philip Da Silva said, “We are particularly pleased to have achieved ISO9001 certification as it underlines our commitment to our customers and our focus on quality. Not many customers get to see their suppliers’ ‘back-office’ activities. This recognition demonstrates we can provide a quality solution from quotation to delivery.”
The benefits of registration to the ISO9001 standard include:-
* Streamlining an organisation’s procedures.
* Bringing consistency to an organisation’s service delivery.
* Reducing cost and rework.
* Improving an organisation’s management practices.
* Enhanced status.
* Competitive advantage.
Elite Incident Management Limited has extensive experience within Incident Management Services to the Motor Insurance Industry and has maintained a strong presence since its formation in 1992.
Sunday, October 23, 2011 - Elite Incident Management Appoint Andy Palmer as Operations Director
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- Elite Incident Management have today announced the promotion of Andy Palmer to Operations Director.
Andy is promoted from his current role as Operations Manager and will be responsible for the delivery of the day to day operations working closely with clients, teams & suppliers to ensure a seamless end to end outstanding experience for our customers.
Since joining Elite Andy has delivered a range of key strategic and operational initiatives that has further enhanced customer experience and outstanding value for our clients.
Andy has over 15 years experience in the insurance industry, the last 12 years in a variety of senior operational managerial/leadership roles.
Tuesday, September 20, 2011 - Elite Express 24 Officially Launched
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- Today sees the launch of the Elite Express 24 repair solution. This new extension to Elite’s existing portfolio of repair solutions will provide customers with a 24 hour express service.
The Elite Express 24 repair solution network of repairers will be able to provide either an onsite or mobile estimate service alongside its current traditional repair and mobile repair services. This new express solution will further compliment the experience provided to customers with no compromise on quality as the most appropriate and cost effective repair solution will always be used.
Our experienced staff will triage each job at FNOL stage to identify the most appropriate repair solution available to the customer.
The Elite Express 24 service will undoubtedly see reduction in repair cycle times and mobility costs for our insurer and fleet clients.
This is an exciting and forward thinking repair solution that Elite has introduced which will see benefits for both customer and clients. This new solution further strengthens Elite’s capability and customer proposition as we are able to provide mobile, express and traditional repair services.
Sunday, October 10, 2010 - Elite Incident Management complies with ABI Code of Practice for Third Party Assistance
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- Elite has recently updated documents and processes to fully meet the requirements to comply with the ABI Code of Practice for Third Party Assistance.
The ABI Code of Practice for Third Party Assistance documentation can be found in the 'Media' section.
View Media Section
Sunday, July 25, 2010 - We have moved
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- Our new address is:
Elite Incident Management Ltd
149 Preston Road
Brighton
BN1 6AS
Our telephone numbers remain the same, and post will continue to be collected from our old address, however please update your records and send any new correspondance to our new address. Thank you.
Tuesday, May 25, 2010 - 'Ask Elite' section updated
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- Please visit the 'Ask Elite' section to view Clive's latest replies to customer questions.
The two new questions are regarding the PAS125 BSi Kitemark and cost effective ways of focussing drivers' attention on improving safety.
Go to 'Ask Elite'
Tuesday, March 30, 2010 - 'Ask Elite' section updated
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- Please visit the 'Ask Elite' section to view Clive's latest replies to customer questions.
The two new questions are regarding companies considering Credit Hire arrangements and companies thinking of dealing with Third Party claims themselves.
Go to 'Ask Elite'
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