Repair Management - Overview
Repairs are actively managed through the Elite Network
Objectives:
- Ensure repairer contacts customer promptly, and returns estimate to us quickly.
- Contact all cases where estimate or booking in date not received within 48 hours.
- Authorisation is within 24 hours.
- Booking in date required from repairer within 48 hrs of authorisation.
- Monitor progress of the repair from the Portal which the repairers update.
- Real-time tracking available at all stages via the Portal.