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Group Business Areas » Elite Incident Management » SERVICE CENTRE

delivering first class service, 24 hours a day

Elite's UK based Service Centre operates 24x7, 365 days a year, with advisors trained to be pro-active in identifying the needs of every driver from establishing liability for uninsured loss recovery and third party capture purposes, through to identifying specialist vehicle information to enable fast and effective deployment of damaged vehicles into Elite's repairer network to minimise downtime.

Advisors also arrange for a replacement vehicle to be delivered to the destination of the driver's choice and immediate onward travel for the driver, if required.

Elite prides itself on its first class service and reputation for client care and unrivalled efficiency. We do not apply caller display times and instead encourage our advisors to spend time re-assuring distressed drivers and checking they are safe while organising immediate assistance, recovery and replacement vehicles to get them back on the road.

 

  Regulated by the Ministry of Justice in respect of regulated claims management activities
  Elite's registration is recorded on the web site www.claimsregulation.gov.uk
  Claims Management Regulation Number: CRM3755